Shipping & Delivery
Find everything you need to know about how and when your items will get to you.
Shipping Rates
Shipping rates vary state by state and between the U.S. and Canada. Within the U.S., select items also qualify for Unlimited Flat Rate Delivery.
U.S. Customers:
Shipping charges will be automatically added to your order at checkout. State laws require us to charge residents of the following states sales tax on each order total (products + shipping and processing charges): AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
Select items (as indicated on their product page) ship free every day.
U.S. Rates:
| Orders under $25.00 | add $4.95 |
|---|---|
| From $25.01 to $45.00 | add $8.00 |
| From $45.01 to $65.00 | add $11.00 |
| From $65.01 to $90.00 | add $14.00 |
| From $90.01 to $125.00 | add $17.00 |
| From $125.01 to $200.00 | add $21.00 |
| From $200.00 to $7,000.00 | add 10% to your order subtotal |
| Over $7,000 | add 5% to your order subtotal |
Canada Customers:
Shipping charges will be automatically added to your order at checkout.
Canada Rates:
| Orders under $25.00 | add $6.95 |
|---|---|
| From $25.01 to $45.00 | add $10.00 |
| From $45.01 to $65.00 | add $13.00 |
| From $65.01 to $90.00 | add $16.00 |
| From $90.01 to $125.00 | add $19.00 |
| From $125.01 to $200.00 | add $23.00 |
| From $200.00 to $7,000.00 | add 21% to your order subtotal |
| Over $7,000 | add 16% to your order subtotal |
Unlimited Flat Rate Delivery
Unlimited Flat Rate Furniture & Freight Delivery may vary depending on location; $99 for eligible items $1,499.99 and under, $199 for eligible items between $1,500.00 to $2,999.99 and $299 for eligible items above $3,000.00 for delivery locations within 100 miles of one of our distribution hubs. For delivery locations greater than 100 miles from one of our distribution hubs, your flat rate will be $199 for eligible items $1,499.99 and under, and $299 for eligible items between $1,500.00 to $2,999.99 and $399 for eligible items above $3,000.00. Rate will be determined once you enter your zip code during checkout. We have shipping hubs across the contiguous United States, see below for regional rates:
We have shipping hubs across the contiguous United States, see below for regional rates:
| Distance from Hub | Orders under $1,499.99 |
Orders between $1,500.00 - $2,999.99 |
Orders over $3,000.00 |
|---|---|---|---|
| less than 100 miles | $99 | $199 | $299 |
| more than 100 miles | $199 | $299 | $399 |
Shipping Lead Times
Most of our customizable products are assembled to order at our Portland, Oregon, factory and will be delivered to your door in 2-5 weeks. Our hardware, décor, and a few of our popular light fixtures are stocked and can ship in 7-14 days. Some products ship directly from the supplier and can be subject to different lead times—these will be called out in the product's description if applicable.
Your purchases ship as they are available and may arrive in multiple boxes on different days. We'll notify you If anything affects lead times after you've placed your order.
Delivery Methods
We ship our products to you using the following methods. Details will be indicated on product information pages. Delivery service is available in the contiguous 48 states only.
If you bought a large furniture item: White Glove
Large items such as upholstered furniture, dressers, dining tables, sideboards and bath consoles are sent using White Glove Delivery. For most items, we'll bring it into your home, unpack and assembled it, and remove all packaging. However, some items - like bath consoles and oversized mirrors - are brought inside but not unpacked. We'll call you in advance to schedule the best delivery time. Delivery is Monday through Friday; Saturday delivery is available in some areas. In-stock furniture is delivered within 4-6 weeks. Make It Yours upholstered items will be delivered within 13-19 weeks.
If you bought a tub or door: Truck Delivery
Tubs and Doors are sent to you with Truck Delivery. We'll call you in advance to schedule the best delivery time. Truck Delivery includes shipping only. It does not include inside delivery, unpackaging, or moving; it is the recipient's sole responsibility to arrange for removal from the curb, uncrating, and inside delivery. In-stock items arrive within 4 to 8 weeks with Truck Delivery. Please inspect your purchases within 48 hours of receipt and give us a call with any issues or concerns. We cannot accept returns on a damaged or defective Truck Delivery item if it is not reported within 48 hours of delivery.
If you bought anything else: Ground Shipping
The majority of our items ship via UPS and other ground carriers to your delivery address. You will be emailed a tracking number when your product is shipped. Select items ship free every day.